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      <image:title>Work - Electronic Prior Authorization (EPA)</image:title>
      <image:caption>A typical Authorization Role and tasks; in some organizations, the Authorization role is coupled with the Eligibility or other front office roles.</image:caption>
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      <image:title>Work - Electronic Prior Authorization (EPA)</image:title>
      <image:caption>This process diagram provides an at-a-glance view of the entire process, helping us visualizes the workflows, the event streams and the API connections that make up the Authorization process. Along with user tasks &amp; workflows involved, this diagram also highlights where possible usability issues may arise.</image:caption>
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      <image:caption>A swim lane provided by the PMs helps the UX team visualize the structured workflows and various elements of the authorization process. It shows the different steps, indivduals/teams, responsibilities involved but also it illustrates the interaction and collaboration between all parties to achieve a common goal.</image:caption>
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      <image:title>Work - Electronic Prior Authorization (EPA)</image:title>
      <image:caption>These are the step by step task flow of an Authorization role. This task flow helps us ideate and sketch UIs and UX flows</image:caption>
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